Course Outline
Consists of communication skills and social behaviours whilst interacting with players. Students will learn how to communicate with players in a friendly and gentle manner and a leading courtesy in order to present the client with the highest level of customer service.
Accreditation and MQF Level
The Award in Introduction to Casinos and iGaming is a Higher Education programme which consists of 1 ECTS and is accredited by the Malta Further and Higher Education Authority at level 5 of the Malta and European Qualifications Framework for lifelong learning.
Course Overview
Module 1: Customer Care - ECTS credits: 1
Course Overview
Entry Requirements
Duration | Next Intake Date
Maximum Number of Participants
Venue
Total Learning Hours
Teaching, Learning and Assessment Procedures
Mode of Attendance
Structure of Programme
Visa Requirements for Third Country Nationals
Address:
Online Live Casino Academy
8, Bordino Street, Bugibba,
St. Paul’s Bay, Malta SPB 2743
Phone:
+356 7977 7079
Email:
mail@olcamalta.com
Accreditation
OLCA is licensed by the Malta Further and Higher Education Authority (MFHEA), which is the national authority that accredits all further and higher education institutions in Malta.
Over 25+
Accredited iGaming Courses
MQF/EQF Level
Fully Accredited MQF/EQF Level iGaming Courses
Funding Schemes
European and Maltese Funding Schemes For Both Companies and Students
For Corporate
State-of-the-art E-learning: Ensuring a smooth and enriching business training experience.