The Croupier/Dealer Casino and Studio Level Award contains 3 modules:
Module 1 – Croupier/Dealer Casino level 14 ECTS
Land-based croupier training involves American Roulette, Blackjack, 5-Card Poker and 3-Card Poker. You will learn how to control and run games in a real casino environment. You will learn how to control the proper pace of the game, how to collect and pay bets for customers, how to open and close tables at the end of a game and how to inspect cards, systems and other equipment to be used in games to make sure that they are in proper working condition. You will also learn how to be adaptable and prepared for particular situations, should they arise.
Module 2 – Croupier/Dealer Studio Level 2 ECTS
Work in front of the camera as a live dealer requires special training in body language and facial expressions that communicate well on the video screen to ensure that playing customers enjoy their gaming experience with you. You will be taught the rules of the game and its procedures, announce winning numbers and the value of cards. You will be trained in company procedures and how to communicate information to all customers and fellow employees in a formal manner.
Module 3 – Customer Care and Responsible Gaming 1 ECTS
Consists of communication skills and social behaviors whilst interacting with players. You will learn how to communicate with players in a friendly and gentle manner and a leading courtesy in order to present the client with the highest level of customer service. Responsible Gaming will consist of how to identify problem gaming. You will learn what the consequences might be in case of a players’ misuse and how to prevent addiction gaming. To direct players who are developing a gaming dependency and receive the knowledge of the risks that might occur.
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