Q&A

A croupier operates and controls the games in a casino. These games are mainly Roulette, Black jack and Poker. The role of a croupier is to ensure that the game you are dealing is running smoothly and professionally.

As the croupier, you must follow the rules of the game and conduct yourself in a friendly manner towards your players at the table.

A live dealer works in a live studio casino where the croupier is recorded ‘live’ on video camera.

A live dealer radiates positive energy on-screen for the players to see and communicate with.

You must be well groomed and act as a professional presenter. You will be recorded ‘live’ on camera so that you can provide your players with a real casino atmosphere.

Like a casino dealer, the job as a Live Dealer is to govern the games you deal and explain the rules of the game to your players.

Because most live studio casinos have a chat facility, you can also chat to your players.

Land-based casino

Working in a land-based casino is lively. Players’ expectations of winning can create an exciting atmosphere.

You will find the atmosphere of a land-based casino socially energetic. While you are dealing, you are allowed to chat with your players in a professional manner. So, should you enjoy the social contact with others, you will find your time at the tables most rewarding.

Live studio casino

Working in a live studio casino offers a completely different ambiance. To work in a live studio casino is to work in a calmer atmosphere because a live dealer speaks to the players via a camera. However, since there is a chat facility you also have the opportunity to formally communicate with the players.

As a live dealer, you must present yourself in a diligent and professional manner. You will host different players, some of which are VIPs. It is very important that the rules of the casino games are followed. In this way, the players can enjoy their gaming experience.

Your duties and responsibilities to build this heightened online gaming experience include:

• Always have a smile on the face and radiate a positive vibe trough the screen.
• Follow house rules and procedures
• Maintain good online video projection throughout the clients online experience
• Accommodate players by acknowledging and responding to their queries
• Smart appearance coupled with a welcoming body posture
• Inspection of equipment and systems

• You must be over 18 years old
• School leaving certificate or any working experience
• Have no criminal record
• Be well groomed and have a smart appearance
• Possess English language skills
• Have good mental arithmetic skills
• Be able to distinguish between differing colours
• Have nimble hand movements
• Have effective inter-personal and communication skills
• Have excellent observation skills
• Have a calm, tactful personality.

The number of trainees for each 7-week course is limited to 15 trainees. This ensures individual attention and that the course is able to move at the right pace.

The Croupier/Dealer Casino and Studio Level Award contains 3 modules:

Module 1 – Croupier/Dealer Casino level       14 ECTS

Land-based croupier training involves American Roulette, Blackjack, 5-Card Poker and 3-Card Poker. You will learn how to control and run games in a real casino environment.

You will learn how to control the proper pace of the game, how to collect and pay bets for customers, how to open and close tables at the end of a game and how to inspect cards, systems and other equipment to be used in games to make sure that they are in proper working condition.

You will also learn how to be adaptable and prepared for particular situations, should they arise.

Module 2 – Croupier/Dealer Studio Level        2 ECTS

Work in front of the camera as a live dealer requires special training in body language and facial expressions that communicate well on the video screen to ensure that playing customers enjoy their gaming experience with you.

You will be taught the rules of the game and its procedures, announce winning numbers and the value of cards.

You will be trained in company procedures and how to communicate information to all customers and fellow employees in a formal manner.

Module 3 – Customer Care and Responsible Gaming        1 ECTS

Consists of communication skills and social behaviors whilst interacting with players. You will learn how to communicate with players in a friendly and gentle manner and a leading courtesy in order to present the client with the highest level of customer service.

Responsible Gaming will consist of how to identify problem gaming. You will learn what the consequences might be in case of a players’ misuse and how to prevent addiction gaming. To direct players who are developing a gaming dependency and receive the knowledge of the risks that might occur.

There are currently 4 land-based casinos and 5 live studio casinos in Malta offering live dealer platforms – and the number of casinos keeps growing each year therefore there is a high demand for croupiers.

70% of the course fee indicated above will be refunded as income tax credit via the Get Qualified Scheme.

The price includes:

• 280 hours of Casino Training
• Croupier/Dealer Casino and Studio level Award Certificate
• Croupier/Dealer Casino and Studio level Notes
• Examination fee
• Networking Coffee Breaks

OLCA is proud to announce that many students who successfully acquired the Croupier/Dealer Casino and Studio Level Award are now working with land based casinos, live studio casinos and online casinos in Malta or Europe.

OLCA helps you to find a job as a Croupier or a Live Dealer. We organize interviews for you with land-based casinos and studio casinos in Malta or Europe.

The average salary of a Croupier and Live Dealer in Malta starts from €16,000 to €25,000 a year. This varies according to your knowledge of casino games and spoken languages.

The Croupier/Dealer Casino and Studio Level Award Certificate will enable our students to be positioned on a higher scale meaning higher salary and employment opportunities.