Diploma in Land-Based Casino Croupier and Live Studio Casino Game Presenter

Become a Land Based Casino Croupier Professional

Diploma in Land-Based Casino Croupier and Live Studio Casino Game Presenter was designed for participants to learn how to deal the eight most famous casino games which are Roulette, Blackjack, Caribbean stud poker, Three Card Poker, Texas Hold’em, Ultimate Texas Hold’em, Mini-Punto Banco and Mini-Baccarat.

It is also a useful study programme for existing casino professionals to expand their skills to identify and internalize casino procedures and security protocols of the most famous eight casino games. Personality development, coaching, exciting lectures, practical hands-on sessions on professional casino equipment and varied workshops complete the diversity of Malta’s first ever accredited casino diploma.

Accreditation and MQF Level 

The Diploma in Land-Based Casino Croupier and Live Studio Casino Game Presenter is a Higher Education programme which consists of 60 ECTS and is accredited by the Malta Further and Higher Education Authority at level 5 of the Malta and European Qualifications Framework for lifelong learning.  

Dates of Next Intake

Applications are open and you may apply here.

Entry Requirements

The entry requirement for this course is any working experience.

Duration

The duration of this course is 1 year.

Maximum Number of Participants

Places for this course are limited to 30 delegates on first come first serve basis

Venue

Online Live Casino Academy, Bordino Street, Bugibba, St. Paul’s Bay, Malta SPB 2743

Language

Lessons will be delivered in English.

Target Audience

  • People who are interested to work as a croupier in a land-based casino or live-studio casino;
  • People who would like to advance/change direction in their casino career;
  • People who are interested to start a new career within the gaming industry.

Total Learning Hours

The Diploma in Land-based Casino Croupier and Live-Studio Casino Game Presenter consists of 1500 total learning hours.

Course Overview

The Diploma in Land-Based Casino Croupier and Live Studio Casino Game Presenter consists of 12 modules:

Learning Outcomes | Competences

  • Provide an introduction of the gaming industry;
  • Provide an explanation about games of chance;
  • Provide an explanation about games of skill;
  • Analyze and evaluate casino products and services;
  • Describe the difference between a casino operator and casino supplier.

Learning Outcomes | Knowledge

  • Show an understanding of the history of casinos and iGaming;
  • Identify games of skill;
  • Identify games of chance;
  • Identify casino products and services;
  • Identify casino operators;
  • Identify casino suppliers;
  • Recognize different roles within the gaming industry;

Learning Outcomes | Skills

  • Explain the history of casinos and iGaming;
  • Utilize the understanding to define games of skill;
  • Utilize the understanding to define games of chance;
  • Explain the rules of casino games to the customers and colleagues;
  • Integrates learning from various casino games;
  • Utilize the understanding to define casino operators;
  • Utilize the understanding to define casino suppliers;
  • Utilize the understanding to define different roles within the gaming industry;
  • Welcomes new casino tasks and seeks new opportunities for learning new casino games;
  • Investigates and obtains casino gaming information independently;

Judgment Skills and Critical Abilities

  • Evaluate the quality service of casino operators;
  • Evaluate the quality products of casino suppliers;
  • Appreciate casino product progress and recognise the casino operator’s positive expectations;
  • Identify the influencing factors to achieve positive achievements from the casino clients;
  • Evaluate the casino game to suit the best value for the croupier’s hand against the client’s hand;
  • Keep the gaming supervisor informed if a particular situation arises.

Specific Communication Skills

  • Establish a communication channel with the respective gaming departments;
  • Pay attention to the customer’s requests;
  • Maintain a dialogue without imposing anything on the customer’s decision whilst dealing games of chance and games of skill;
  • Co-operate with the senior management.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay or Online via our e-Learning platform – https://www.onlinecasinocourses.com/courses/Introduction-to-Casinos-and-iGaming

Total Learning Hours

25 hours

Teaching and Learning Procedures

Lectures at OLCA, 8, Bordino Str. Bugibba, St Paul’s Bay, Malta or via our e-Learning platform.

You will find all the instructional resources such as write-up including detailed information on the course as well as instructional videos which can be accessed at any point in time via our e-Learning platform.  In the case that students require further information, they have the opportunity to get in touch with tutors making use of the same online platform, social media or electronic mail.

Assessment Procedures

Written examination | or | 50% Assignments and 50% Multiple Choice Examination via e-Learning platform | or |
100% Multiple Choice Examination via our e-Learning platform

Learning Outcomes | Competences

  • Operate and control the proper pace of roulette;
  • Observe, collect and pay bets for casino customers;
  • Maintain high casino standards;
  • Provide a pleasant gaming experience to the casino clients;
  • Demonstrate the casino procedures to open and close tables at the end of a game;
  • Analyze and evaluate the roulette casino game that it is dealt smoothly and professionally according to the rules and casino procedures;
  • Encourage and build mutual trust, respect and cooperation among casino staff;
  • Plan work and carry out casino tasks on roulette without detailed instructions;
  • Produce accurate, professional croupier work;
  • Adapts well to changing casino procedures, priorities, deadlines and directions;
  • Notifies supervisor of problems in a timely manner;
  • Analyzes current casino game procedures for possible improvements.
  • Reports game irregularities in a detailed manner for management to solve any raised incidents
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of work using creativity
  • Evaluates own learning and strives to learn new casino games

Learning Outcomes | Knowledge

  • Show an understanding of how to operate and control roulette by following the rules and procedures of a land based casino;
  • The student identifies that the games are running smoothly and professionally;
  • Define the rules and procedures of the casino games;
  • Be proficient in the understanding of working in a casino;
  • Show the understanding of the relationship between the croupier and inspector.
  • Understands advanced procedure text books and researches practical solutions to abstract problems.

Learning Outcomes | Skills

  • Perform general duties of a croupier on both right-handed roulette and left-handed roulette casino tables;
  • Utilize mental arithmetic and quick reckoning summations whilst dealing roulette;
  • Explain the rules of casino games to the customers and colleagues;
  • Integrates learning from various casino games/casino procedures;
  • Completes casino tasks on time and with care;
  • Follows routines and instructions without supervision;
  • Welcomes new casino tasks and seeks new opportunities for learning new casino games;
  • Investigates and obtains casino gaming information independently;
  • Selects appropriate research procedures and uses them effectively.
  • Deal at a fast pace and efficient manner to demonstrate a high turnover of game rounds;

Judgment Skills and Critical Abilities

  • Inspect roulette equipment for damaged felt of table;
  • Appreciate croupier progress and recognise the client’s positive expectations;
  • Identify the influencing factors to achieve positive achievements from the casino clients;
  • Evaluate and vary the speed of the spin to potentially bring up the number situated in a French bet that has the least bets;
  • Keep the inspector informed if a particular situation arises.

Module-Specific Communication Skills

  • Establish a communication channel with the inspector;
  • Pay attention to the customer’s requests;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Co-operate with the inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay

Total Learning Hours

350 hours

Teaching and Learning Procedures

Since this course is 90% based on hands on casino work, the main focus will be given on practical sessions. This will be complimented with class lessons with the use of presentation. Learners will be given the opportunity to have group work practices, discussion sessions and will have one to one assessments. During the casino training contact is a continuous process. The trainer is always present and with assessment an on-going process on the right handed and left-handed roulette casino games.

Assessment Procedures

It will consist of a practical one to one assessment sessions on the right handed and left handed roulette tables and also a written examination. The final mark is made up of 75% practical one to one assessment exam and 25% theoretic exam.

Learning Outcomes | Competences

  • Operate and control the proper pace of the Blackjack casino game;
  • Observe, collect and pay bets for casino customers;
  • Maintain high casino standards;
  • Provide a pleasant gaming experience to the casino clients;
  • Demonstrate the casino procedures to open and close tables at the end of a game;
  • Analyze and evaluate the Blackjack casino game that it is dealt smoothly and professionally according to the rules and casino procedures;
  • Encourage and build mutual trust, respect and cooperation among casino staff;
  • Plan work and carry out casino tasks on Blackjack without detailed instructions;
  • Produce accurate, professional croupier work;
  • Adapts well to changing casino procedures, priorities, deadlines and directions;
  • Notifies supervisor of problems in a timely manner;
  • Analyzes current casino game procedures for possible improvements.
  • Reports game irregularities in a detailed manner for management to solve any raised incidents
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of work using creativty
  • Evaluates own learning and strives to learn new casino games.

Learning Outcomes | Knowledge

  • Show an understanding of how to operate and control Blackjack by following the rules and procedures of a land based casino;
  • Identify payouts of the Blackjack casino game;
  • The student identifies that the Blackjack game is running smoothly and professionally;
  • Define the rules and procedures of the casino games;
  • Be proficient in the understanding of working in a casino;
  • Show the understanding of the relationship between the croupier and inspector.
  • Understands advanced procedure text books and researches practical solutions to abstract problems

Learning Outcomes | Skills

  • Perform general duties of a croupier on a Blackjack table;
  • Utilize mental arithmetic and quick reckoning summations whilst dealing Blackjack;
  • Explain the rules of Blackjack to the customers and colleagues;
  • Integrates learning from various casino games/casino procedures;
  • Completes casino tasks on time and with care;
  • Follows routines and instructions without supervision;
  • Welcomes new casino tasks and seeks new opportunities for learning new casino games;
  • Investigates and obtains casino gaming information independently;
  • Selects appropriate research procedures and uses them effectively.
  • Deal at a fast pace and efficient manner to demonstrate a high turnover of game rounds;

Judgment Skills and Critical Abilities

  • Inspect cards for damaged or marked cards;
  • Appreciate croupier progress and recognise the client’s positive expectations;
  • Identify the influencing factors to achieve positive achievements from the casino clients;
  • Evaluate the casino game to suit the best value for the croupier’s hand against the client’s hand;
  • Keep the inspector informed if a particular situation arises.

Communication Skills

  • Establish a communication channel with the inspector;
  • Pay attention to the customer’s requests;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Co-operate with the inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay

Total Learning Hours

150 hours

Teaching and Learning Procedures

Since this course is 90% based on hands on casino work, the main focus will be given on practical sessions. This will be complimented with class lessons with the use of presentation. Learners will be given the opportunity to have group work practices, discussion sessions and will have one to one assessments. During the casino training contact is a continuous process. The trainer is always present and with assessment an on-going process on the right handed and left-handed roulette casino games.

Assessment Procedures

It will consist of a practical one to one assessment sessions on the blackjack table game and also a written examination. The final mark is made up of 75% practical one to one assessment exam and 25% theoretic exam.

Learning Outcomes | Competences

  • Operate and control the proper pace of the Caribbean Stud Poker casino game;
  • Observe, collect and pay bets for casino customers;
  • Maintain high casino standards;
  • Provide a pleasant gaming experience to the casino clients;
  • Demonstrate the casino procedures to open and close tables at the end of a game;
  • Analyze and evaluate the Caribbean Stud Poker casino game that it is dealt smoothly and professionally according to the rules and casino procedures;
  • Encourage and build mutual trust, respect and cooperation among casino staff;
  • Plan work and carry out casino tasks on Caribbean Stud Poker without detailed instructions;
  • Produce accurate, professional croupier work;
  • Adapts well to changing casino procedures, priorities, deadlines and directions;
  • Notifies supervisor of problems in a timely manner;
  • Analyzes current casino game procedures for possible improvements.
  • Reports game irregularities in a detailed manner for management to solve any raised incidents
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of work using creativity

Learning Outcomes | Knowledge

  • Show an understanding of how to operate and control Caribbean Stud Poker by following the rules and procedures of a land based casino;
  • Identify payouts of the Caribbean Stud Poker casino game;
  • The student identifies that the Caribbean Stud Poker game is running smoothly and professionally;
  • Define the rules and procedures of the casino games;
  • Be proficient in the understanding of working in a casino;
  • Show the understanding of the relationship between the croupier and inspector.
  • Understands advanced procedure text books and researches practical solutions to abstract problems

Learning Outcomes | Skills

  • Perform general duties of a croupier on a Caribbean Stud Poker table;
  • Utilize mental arithmetic and quick reckoning summations whilst dealing Caribbean Stud Poker;
  • Explain the rules of Caribbean Stud Poker to the customers and colleagues;
  • Integrates learning from various casino games/casino procedures;
  • Completes casino tasks on time and with care;
  • Follows routines and instructions without supervision;
  • Welcomes new casino tasks and seeks new opportunities for learning new casino games;
  • Investigates and obtains casino gaming information independently;
  • Selects appropriate research procedures and uses them effectively.
  • Deal at a fast pace and efficient manner to demonstrate a high turnover of game rounds;

Judgment Skills and Critical Abilities

  • Inspect cards for damaged or marked cards;
  • Appreciate croupier progress and recognise the client’s positive expectations;
  • Identify the influencing factors to achieve positive achievements from the casino clients;
  • Evaluate the casino game to suit the best value for the croupier’s hand against the client’s hand;
  • Keep the inspector informed if a particular situation arises.

Communication Skills

  • Establish a communication channel with the inspector;
  • Pay attention to the customer’s requests;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Co-operate with the inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay

Total Learning Hours

150 hours

Teaching and Learning Procedures

Since this course is 90% based on hands on casino work, the main focus will be given on practical sessions. This will be complimented with class lessons with the use of presentation. Learners will be given the opportunity to have group work practices, discussion sessions and will have one to one assessments. During the casino training contact is a continuous process. The trainer is always present and with assessment an on-going process on the right handed and left-handed roulette casino games.

Assessment Procedures

It will consist of a practical one to one assessment sessions on the Caribbean Stud Poker table game and also a written examination. The final mark is made up of 75% practical one to one assessment exam and 25% theoretic exam.

Learning Outcomes – Competences

  • Operate and control the proper pace of the Three Card Poker casino game;
  • Observe, collect and pay bets for casino customers;
  • Maintain high casino standards;
  • Provide a pleasant gaming experience to the casino clients;
  • Demonstrate the casino procedures to open and close tables at the end of a game;
  • Analyze and evaluate the Three Card Poker casino game that it is dealt smoothly and professionally according to the rules and casino procedures;
  • Encourage and build mutual trust, respect and cooperation among casino staff;
  • Plan work and carry out casino tasks on Three Card Poker without detailed instructions;
  • Produce accurate, professional croupier work;
  • Adapts well to changing casino procedures, priorities, deadlines and directions;
  • Notifies supervisor of problems in a timely manner;
  • Analyzes current casino game procedures for possible improvements;
  • Reports game irregularities in a detailed manner for management to solve any raised incidents;
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of work using creativity;
  • Evaluates own learning and strives to learn new casino games.

Learning Outcomes – Knowledge

  • Show an understanding of how to operate and control Three Card Poker by following the rules and procedures of a land based casino;
  • Identify payouts of the Three Card Poker casino game;
  • The student identifies that the Three Card Poker game is running smoothly and professionally;
  • Define the rules and procedures of the casino games;
  • Be proficient in the understanding of working in a casino;
  • Show the understanding of the relationship between the croupier and inspector.
  • Understands advanced procedure text books and researches practical solutions to abstract problems.

Learning Outcomes – Skills

  • Perform general duties of a croupier on a Three Card Poker table;
  • Utilize mental arithmetic and quick reckoning summations whilst dealing Three Card Poker;
  • Explain the rules of Three Card Poker to the customers and colleagues;
  • Integrates learning from various casino games/casino procedures;
  • Completes casino tasks on time and with care;
  • Follows routines and instructions without supervision;
  • Welcomes new casino tasks and seeks new opportunities for learning new casino games;
  • Investigates and obtains casino gaming information independently;
  • Selects appropriate research procedures and uses them effectively.
  • Deal at a fast pace and efficient manner to demonstrate a high turnover of game rounds;

Judgment Skills and Critical Abilities

  • Inspect cards for damaged or marked cards;
  • Appreciate croupier progress and recognise the client’s positive expectations;
  • Identify the influencing factors to achieve positive achievements from the casino clients;
  • Evaluate the casino game to suit the best value for the croupier’s hand against the client’s hand;
  • Keep the inspector informed if a particular situation arises.

Communication Skills

  • Establish a communication channel with the inspector;
  • Pay attention to the customer’s requests;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Co-operate with the inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay

Total Learning Hours

150 hours

Teaching and Learning Procedures

Since this course is 90% based on hands on casino work, the main focus will be given on practical sessions. This will be complimented with class lessons with the use of presentation. Learners will be given the opportunity to have group work practices, discussion sessions and will have one to one assessments. During the casino training contact is a continuous process. The trainer is always present and with assessment an on-going process on the right handed and left-handed roulette casino games.

Assessment Procedures

It will consist of a practical one to one assessment sessions on the three card poker table game and also a written examination. The final mark is made up of 75% practical one to one assessment exam and 25% theoretic exam.

Learning Outcomes | Competences

  • Operate and control the proper pace of the ultimate Texas hold’em poker casino game;
  • Observe, collect and pay bets for casino customers;
  • Maintain high casino standards;
  • Provide a pleasant gaming experience to the casino clients;
  • Demonstrate the casino procedures to open and close tables at the end of a game;
  • Analyze and evaluate the ultimate Texas hold’em poker casino game that it is dealt smoothly and professionally according to the rules and casino procedures;
  • Encourage and build mutual trust, respect and cooperation among casino staff;
  • Plan work and carry out casino tasks on ultimate Texas Hold’em Poker without detailed instructions;
  • Produce accurate, professional croupier work;
  • Adapts well to changing casino procedures, priorities, deadlines and directions;
  • Notifies supervisor of problems in a timely manner;
  • Analyzes current casino game procedures for possible improvements.
  • Reports game irregularities in a detailed manner for management to solve any raised incidents
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of work using creativity
  • Evaluates own learning and strives to learn new casino games

Learning Outcomes | Knowledge

  • Show an understanding of how to operate and control ultimate Texas hold’em poker by following the rules and procedures of a land based casino;
  • Identify payouts of the ultimate Texas hold’em poker casino game;
  • The student identifies that the ultimate Texas hold’em poker game is running smoothly and professionally;
  • Define the rules and procedures of the casino games;
  • Be proficient in the understanding of working in a casino;
  • Show the understanding of the relationship between the croupier and inspector.
  • Understands advanced procedure text books and researches practical solutions to abstract problems

Learning Outcomes | Skills

  • Perform general duties of a croupier on a ultimate Texas hold’em poker table;
  • Utilize mental arithmetic and quick reckoning summations whilst dealing ultimate Texas hold’em poker;
  • Explain the rules of ultimate Texas hold’em poker to the customers and colleagues;
  • Integrates learning from various casino games/casino procedures;
  • Completes casino tasks on time and with care;
  • Follows routines and instructions without supervision;
  • Welcomes new casino tasks and seeks new opportunities for learning new casino games;
  • Investigates and obtains casino gaming information independently;
  • Selects appropriate research procedures and uses them effectively;
  • Deal at a fast pace and efficient manner to demonstrate a high turnover of game rounds;

Judgment Skills and Critical Abilities

  • Inspect cards for damaged or marked cards;
  • Appreciate croupier progress and recognise the client’s positive expectations;
  • Identify the influencing factors to achieve positive achievements from the casino clients;
  • Evaluate the casino game to suit the best value for the croupier’s hand against the client’s hand;
  • Keep the inspector informed if a particular situation arises.

Communication Skills

  • Establish a communication channel with the inspector;
  • Pay attention to the customer’s requests;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Co-operate with the inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay

Total Learning Hours

150 hours

Teaching and Learning Procedures

Since this course is 90% based on hands on casino work, the main focus will be given on practical sessions. This will be complimented with class lessons with the use of presentation. Learners will be given the opportunity to have group work practices, discussion sessions and will have one to one assessments. During the casino training contact is a continuous process. The trainer is always present and with assessment an on-going process on the right handed and left-handed roulette casino games.

Assessment Procedures

It will consist of a practical one to one assessment sessions on the ultimate Texas hold’em table game and also a written examination. The final mark is made up of 75% practical one to one assessment exam and 25% theoretic exam.

Learning Outcomes | Competences

  • Operate and control the proper pace of the Texas hold’em poker casino game;
  • Observe, collect and pay bets for casino customers;
  • Maintain high casino standards;
  • Provide a pleasant gaming experience to the casino clients;
  • Demonstrate the casino procedures to open and close tables at the end of a game;
  • Analyze and evaluate the Texas hold’em poker casino game that it is dealt smoothly and professionally according to the rules and casino procedures;
  • Encourage and build mutual trust, respect and cooperation among casino staff;
  • Plan work and carry out casino tasks on Texas Hold’em Poker without detailed instructions;
  • Produce accurate, professional croupier work;
  • Adapts well to changing casino procedures, priorities, deadlines and directions;
  • Notifies supervisor of problems in a timely manner;
  • Analyzes current casino game procedures for possible improvements.
  • Reports game irregularities in a detailed manner for management to solve any raised incidents
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of work using creativity
  • Evaluates own learning and strives to learn new casino games.

Learning Outcomes | Knowledge

  • Show an understanding of how to operate and control Texas hold’em poker by following the rules and procedures of a land based casino;
  • Identify payouts of the Texas hold’em poker casino game;
  • The student identifies that the Texas hold’em poker game is running smoothly and professionally;
  • Define the rules and procedures of the casino games;
  • Be proficient in the understanding of working in a casino;
  • Show the understanding of the relationship between the croupier and inspector.
  • Understands advanced procedure text books and researches practical solutions to abstract problems.

Learning Outcomes | Skills

  • Perform general duties of a croupier on a Texas hold’em poker table;
  • Utilize mental arithmetic and quick reckoning summations whilst dealing Texas hold’em poker;
  • Explain the rules of Texas hold’em poker to the customers and colleagues;
  • Integrates learning from various casino games/casino procedures;
  • Completes casino tasks on time and with care;
  • Follows routines and instructions without supervision;
  • Welcomes new casino tasks and seeks new opportunities for learning new casino games;
  • Investigates and obtains casino gaming information independently;
  • Selects appropriate research procedures and uses them effectively.
  • Deal at a fast pace and efficient manner to demonstrate a high turnover of game rounds;

Judgment Skills and Critical Abilities

  • Inspect cards for damaged or marked cards;
  • Appreciate croupier progress and recognise the client’s positive expectations;
  • Identify the influencing factors to achieve positive achievements from the casino clients;
  • Evaluate the casino game to suit the best value for the croupier’s hand against the client’s hand;
  • Keep the inspector informed if a particular situation arises.

Communication Skills

  • Establish a communication channel with the inspector;
  • Pay attention to the customer’s requests;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Co-operate with the inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay

Total Learning Hours

150 hours

Teaching and Learning Procedures

Since this course is 90% based on hands on casino work, the main focus will be given on practical sessions. This will be complimented with class lessons with the use of presentation. Learners will be given the opportunity to have group work practices, discussion sessions and will have one to one assessments. During the casino training contact is a continuous process. The trainer is always present and with assessment an on-going process on the right handed and left-handed roulette casino games.

Assessment Procedures

It will consist of a practical one to one assessment sessions on the Texas hold’em table game and also a written examination. The final mark is made up of 75% practical one to one assessment exam and 25% theoretic exam.

Learning Outcomes | Competences

  • Operate and control the proper pace of the mini- baccarat casino game;
  • Observe, collect and pay bets for casino customers;
  • Maintain high casino standards;
  • Provide a pleasant gaming experience to the casino clients;
  • Demonstrate the casino procedures to open and close tables at the end of a game;
  • Analyze and evaluate the mini- baccarat casino game that it is dealt smoothly and professionally according to the rules and casino procedures;
  • Encourage and build mutual trust, respect and cooperation among casino staff;
  • Plan work and carry out casino tasks on mini- baccarat without detailed instructions;
  • Produce accurate, professional croupier work;
  • Adapts well to changing casino procedures, priorities, deadlines and directions;
  • Notifies supervisor of problems in a timely manner;
  • Analyzes current casino game procedures for possible improvements.
  • Reports game irregularities in a detailed manner for management to solve any raised incidents
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of work using creativity
  • Evaluates own learning and strives to learn new casino games

Learning Outcomes | Knowledge

  • Show an understanding of how to operate and control mini- baccarat by following the rules and procedures of a land based casino;
  • Identify payouts of the mini- baccarat casino game;
  • The student identifies that the mini- baccarat game is running smoothly and professionally;
  • Define the rules and procedures of the casino games;
  • Be proficient in the understanding of working in a casino;
  • Show the understanding of the relationship between the croupier and inspector.
  • Understands advanced procedure text books and researches practical solutions to abstract problems

Learning Outcomes | Skills

  • Perform general duties of a croupier on a mini- baccarat table;
  • Utilize mental arithmetic and quick reckoning summations whilst dealing mini- baccarat;
  • Explain the rules of mini- baccarat to the customers and colleagues;
  • Integrates learning from various casino games/casino procedures;
  • Completes casino tasks on time and with care;
  • Follows routines and instructions without supervision;
  • Welcomes new casino tasks and seeks new opportunities for learning new casino games;
  • Investigates and obtains casino gaming information independently;
  • Selects appropriate research procedures and uses them effectively.
  • Deal at a fast pace and efficient manner to demonstrate a high turnover of game rounds;

Judgment Skills and Critical Abilities

  • Inspect cards for damaged or marked cards;
  • Appreciate croupier progress and recognise the client’s positive expectations;
  • Identify the influencing factors to achieve positive achievements from the casino clients;
  • Evaluate the casino game to suit the best value for the croupier’s hand against the client’s hand;
  • Keep the inspector informed if a particular situation arises.

Communications Skills

  • Establish a communication channel with the inspector;
  • Pay attention to the customer’s requests;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Co-operate with the inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay

Total Learning Hours

150 hours

Teaching and Learning Procedures

Since this course is 90% based on hands on casino work, the main focus will be given on practical sessions. This will be complimented with class lessons with the use of presentation. Learners will be given the opportunity to have group work practices, discussion sessions and will have one to one assessments. During the casino training contact is a continuous process. The trainer is always present and with assessment an on-going process on the right handed and left-handed roulette casino games.

Assessment Procedures

It will consist of a practical one to one assessment sessions on the mini-baccarat table game and also a written examination. The final mark is made up of 75% practical one to one assessment exam and 25% theoretic exam.

Learning Outcomes | Competences

  • Operate and control the proper pace of the mini-punto banco casino game;
  • Observe, collect and pay bets for casino customers;
  • Maintain high casino standards;
  • Provide a pleasant gaming experience to the casino clients;
  • Demonstrate the casino procedures to open and close tables at the end of a game;
  • Analyze and evaluate the mini-punto banco casino game that it is dealt smoothly and professionally according to the rules and casino procedures;
  • Encourage and build mutual trust, respect and cooperation among casino staff;
  • Plan work and carry out casino tasks on mini-punto banco without detailed instructions;
  • Produce accurate, professional croupier work;
  • Adapts well to changing casino procedures, priorities, deadlines and directions;
  • Notifies supervisor of problems in a timely manner;
  • Analyzes current casino game procedures for possible improvements.
  • Reports game irregularities in a detailed manner for management to solve any raised incidents
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of work using creativity
  • Evaluates own learning and strives to learn new casino games.

Learning Outcomes | Knowledge

  • Show an understanding of how to operate and control mini-punto banco by following the rules and procedures of a land based casino;
  • Identify payouts of the mini-punto banco casino game;
  • The student identifies that the mini-punto banco game is running smoothly and professionally;
  • Define the rules and procedures of the casino games;
  • Be proficient in the understanding of working in a casino;
  • Show the understanding of the relationship between the croupier and inspector.
  • Understands advanced procedure text books and researches practical solutions to abstract problems.

Learning Outcomes | Skills

  • Perform general duties of a croupier on a mini-punto banco table;
  • Utilize mental arithmetic and quick reckoning summations whilst dealing mini-punto banco;
  • Explain the rules of mini-punto banco to the customers and colleagues;
  • Integrates learning from various casino games/casino procedures;
  • Completes casino tasks on time and with care;
  • Follows routines and instructions without supervision;
  • Welcomes new casino tasks and seeks new opportunities for learning new casino games;
  • Investigates and obtains casino gaming information independently;
  • Selects appropriate research procedures and uses them effectively.
  • Deal at a fast pace and efficient manner to demonstrate a high turnover of game rounds;

Judgment Skills and Critical Abilities

  • Inspect cards for damaged or marked cards;
  • Appreciate croupier progress and recognise the client’s positive expectations;
  • Identify the influencing factors to achieve positive achievements from the casino clients;
  • Evaluate the casino game to suit the best value for the croupier’s hand against the client’s hand;
  • Keep the inspector informed if a particular situation arises.

Communication Skills

  • Establish a communication channel with the inspector;
  • Pay attention to the customer’s requests;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Co-operate with the inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay

Total Learning Hours

150 hours

Teaching and Learning Procedures

Since this course is 90% based on hands on casino work, the main focus will be given on practical sessions. This will be complimented with class lessons with the use of presentation. Learners will be given the opportunity to have group work practices, discussion sessions and will have one to one assessments. During the casino training contact is a continuous process. The trainer is always present and with assessment an on-going process on the right handed and left-handed roulette casino games.

Assessment Procedures

It will consist of a practical one to one assessment sessions on the mini-punto banco table game and also a written examination. The final mark is made up of 75% practical one to one assessment exam and 25% theoretic exam.

Learning Outcomes | Competences

  • Host and present roulette and blackjack;
  • The learner is able to operate, present and control the proper pace of the casino games, roulette and blackjack;
  • Utilize the body language and facial expressions that communicate well on the video screen to ensure that playing customers enjoy their gaming experience;
  • Deal smoothly and professionally the casino games, roulette and blackjack according to the casino rules and procedures;
  • Set up plans to work and carry out game presentation tasks without detailed instructions;
  • Assist clients and respond to their queries;
  • Engage and entertain online players on the roulette and blackjack table;
  • Deliver an explanation of the rules of the game to the clients;
  • Regularly produce accurate, thorough, professional live dealer game presentations;
  • Maintain continuous professional development;
  • Maintain a welcoming and professional body posture in front of the camera;
  • Reports software irregularities in a detailed manner for management to solve any raised incidents;
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of work using creativity;
  • Evaluates own learning and strives to learn new ways how to present new casino games.

Learning Outcomes | Knowledge

  • The learner understands the fundamental importance of hosting and presenting the roulette and blackjack whilst being streamed live through camera;
  • Understands the rules and procedures of roulette and blackjack
  • Understand to conduct himself/herself in a friendly manner towards his/her players at the live table;
  • Understand the studio dealer procedures to work in a live studio casino;
  • Obtain a very good understanding of game presenting skills when working in a live studio casino;
  • Obtain a very good understanding of grooming such as how to apply makeup, maintaining a fresh and neat look in front of a camera;
  • Obtain a very good understanding of the body language in front of the camera;
  • Identify the fundamental importance to embrace the online customers whilst performing;
  • Identify positive energy;
  • Understand the importance to attract more players online;
  • Show an understanding of formal chatting;
  • Identify the differences between land-based casinos, live studio casinos and online casinos;
  • Recognize the business concept of a live studio casino;
  • Identify live studio casino environments and what it entails to work in these environments;
  • Recognize useful studio equipment to operate at a professional level.
  • Understands advanced procedure text books and researches practical solutions to abstract problems

Learning Outcomes | Skills

  • Utilize the knowledge and understanding to operate, present and follow the rules of roulette and blackjack in a live studio casino;
  • Utilize communication skills and social behavior skills whilst interacting with players;
  • Act as a host and deal roulette and blackjack according to the rules of the games and casino procedures;
  • Apply makeup;
  • Maintain neat hair and nails;
  • Introduce himself/herself to the audience (online players);
  • Welcome new players to the roulette and blackjack table;
  • Present and explain the rules of roulette and blackjack to the customers;
  • Have the right body posture towards the camera on roulette and blackjack;
  • Completes online live casino tasks on time and with care;
  • Follows routines and instructions without supervision;
  • Welcomes new casino tasks and seeks new opportunities for learning;
  • Selects appropriate research procedures and uses them effectively.
  • Present and deal at a fast and efficient pace to demonstrate a high turnover of game rounds;

Judgment Skills and Critical Abilities

  • The learner confidently and correctly explains to his/her customers the rules of roulette and blackjack;
  • The learner confidently and smoothly deals live roulette and blackjack to his/her customers;
  • The learner thinks and re thinks before answering the correct answer to the customers;
  • Identify the influencing factors to achieve positive achievements from the players

Communication Skills

  • Communicate with different players online;
  • Show active listening with respect to the customer and colleagues;
  • Maintain a dialogue with the customers without imposing anything on his/her decision;
  • Communicate detailed information effectively to the pitboss.

Specific Learner Skills

  • Gain confidence to present different casino games.
  • Learn both the theoretical and practical necessities for performing the job description correctly.
  • Gain the required knowledge of the different online casino policies.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay or Online via our e-Learning platform – https://www.onlinecasinocourses.com/courses/Award-In-LiveStudio-Casino-Game-Presenter

Total Learning Hours

25 hours

Teaching and Learning Procedures

e-Learning | Students will find all the instructional resources such as write-up including detailed information on the course as well as instructional videos which can be accessed at any point in time.  In the case that students require further information, they have the opportunity to get in touch with tutors making use of the same online platform, social media or electronic mail.

|or|

Face-to-face | Lessons are held at OLCA, 8, Bordino Str. Bugibba, St Paul’s Bay, Malta. Learners will be given the opportunity to have theoretical sessions complimented with practical presentations in front of camera on casino tables. During the live studio training contact is a continuous process. The trainer is always present and with assessment an on-going process on all presentation of casino games.

Assessment Procedures

Face-to-face | Practical one to one assessment

e-Learning | 50% Assignments and 50% Multiple Choice Examination via e-learning platform |or| 100% Multiple Choice Examination via our e-learning platform

Learning Outcomes | Competences

  • Express the right body language and facial expressions that communicate well on the video screen to ensure that playing customers enjoy their gaming experience;
  • Be responsible for analyzing and evaluating the importance of communication;
  • Communicate formally with casino customers and fellow employees;
  • Able to be active in problem solving;
  • Provide detailed information to the inspector and pitboss;
  • Have a positive attitude that communicates respect, patience, interest & confidence to the customers;
  • Build a mutual trust with the customer;
  • Deal with challenging customers;
  • Avoid getting trapped in a negative filter;
  • Reports in a detailed manner for management to solve any raised incidents
  • Communicates effectively with the management to pass on recommendations and innovative customer care ideas in the field of work using creativty
  • Evaluates own learning and strives to learn additional learning outcomes in the customer care field of work

Learning Outcomes | Knowledge

  • The learner understands the fundamental importance of communication.
  • Understand challenging customers.
  • Acquire knowledge of different emotions of players.
  • Understand the communication of different clients.
  • Understand the techniques for managing other’s people anger
  • Understands advanced procedure text books and researches practical solutions to abstract problems in the customer care field.

Learning Outcomes | Skills

  • Formally chat with customers;
  • Students are able to use communication skills and social behavior skills whilst interacting with players;
  • Determine the type of approach needed to handle an angry customer;
  • Learn how to communicate with players in a gentle and friendly manner and a leading courtesy in order to present the client with the highest level of customer service;
  • The student is able to introduce and present himself/ herself to the audience (online players);
  • Able to listen & understand the customer and fellow employees.
  • Entertain players in a friendly manner to demonstrate high engagement during the game;

Judgment Skills and Critical Abilities

  • Confidentaly describe the correct game information to all customers;
  • Gathers all relevant information about the customer’s attitude on the casino table before judgements are made;
  • Able to maintain high levels of integrity in making judgments.
  • Forms casino judgments on facts and not opinions;
  • Analyse and describe different online error procedures to all customers and higher management;
  • Analyzing, understanding and dealing with challenging customers;
  • Advices the higher management to block the user from chatting if the user misuse the chat facility;
  • Dealing with different types of players, their differing expectations and their behaviour.

Communication Skills

  • Communicate casino information to customers and colleagues;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Communicate information effectively, courteously and politely to the customer, inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay or Online via our e-Learning platform – http://bitly.ws/xb6P

Total Learning Hours

25 hours

Teaching and Learning Procedures

e-Learning | Students will find all the instructional resources such as write-up including detailed information on the course as well as instructional videos which can be accessed at any point in time.  In the case that students require further information, they have the opportunity to get in touch with tutors making use of the same online platform, social media or electronic mail.

|or|

Face-to-face | Lessons are held at OLCA, 8, Bordino Str. Bugibba, St Paul’s Bay, Malta. Learners will be given the opportunity to have theoretical sessions and class sessions with the use of presentation.

Assessment Procedures

Face-to-face | Multiple Choice Examination

|or|

e-Learning | 50% Assignments and 50% Multiple Choice Examination via e-learning platform |or| 100% Multiple Choice Examination via our e-learning platform

Learning Outcomes | Competences

  • Able to be active in problem solving in terms of Responsible Gaming;
  • Provide detailed responsible gaming information to the inspector and pitboss;
  • Identify the consequences of addiction gaming;
  • Identify risks in relation to responsible gaming and regulate a prevention to mitigate them;
  • Provide responsible gaming information.
  • Reports responsible gaming cases in a detailed manner for management to solve any raised incidents
  • Communicates effectively with the management to pass on recommendations and innovative ideas in the field of responsible gaming using creativty;
  • Evaluates own learning and strives to create new procedures to mitigate the challenges of responsible gaming;

Learning Outcomes | Knowledge

  • Understand customers who are experiencing responsible Gaming challenges.
  • Understand the fundamental importance of responsible gaming.
  • Have a very good understanding of the signs and symptoms of problem gaming.
  • Understand the consequences of problem gaming.
  • Learn how to find ways to prevent problem gaming.
  • Understands advanced procedure text books and researches practical solutions to abstract problems in the responsible gaming field

Learning Outcomes | Skills

  • Students are able to use communication skills and social behavior skills whilst delivering responsible gaming information to colleagues;
  • Determine the type of approach needed to handle a person who is experiencing responsible gaming challenges;
  • Able to operate and follow the rules of roulette and blackjack within the responsible gaming sphere;
  • If the players show signs and symptoms of problem gaming, the learner will notify the higher management to solve the issue and seek help for the player;
  • Able to notice problem gaming;
  • Able to follow the fundumental concepts of responsible gaming;
  • Create a proactive culture within the whole organisation with respect to responsible gaming and duty of care.
  • Demonstrate efficient recognition of responsible gaming challenges;

Judgment Skills and Critical Abilities

  • Confidently describe the correct responsible gaming information to all colleagues;
  • Gathers all relevant information about the customer’s attitude on the casino table before any responsible gaming judgements are made;
  • Able to maintain high levels of integrity in making judgments related to responsible gaming.
  • Forms casino judgments on facts and not opinions;
  • Advices the higher management to inform the casino operator about the player who is experiecing responsible gaming challenges;

Communication Skills

  • Communicate responsible gaming information to customers and colleagues;
  • Maintain a dialogue without imposing anything on the customer’s decision;
  • Communicate responsible gaming information effectively, courteously and politely to the customer, inspector and pitboss.

Mode of Attendance

Face-to-Face at OLCA, 8, Bordino Str, Bugibba, St Paul’s Bay or Online via our e-Learning platform – https://www.onlinecasinocourses.com/courses/Award-in-Responsible-Gaming

Total Learning Hours

25 hours

Teaching and Learning Procedures

e-Learning | Students will find all the instructional resources such as write-up including detailed information on the course as well as instructional videos which can be accessed at any point in time.  In the case that students require further information, they have the opportunity to get in touch with tutors making use of the same online platform, social media or electronic mail.

|or|

Face-to-face | Lessons are held at OLCA, 8, Bordino Str. Bugibba, St Paul’s Bay, Malta. Learners will be given the opportunity to have theoretical sessions and class sessions with the use of presentation.

Assessment Procedures

Face-to-face | Multiple Choice Examination

|or|

e-Learning | 50% Assignments and 50% Multiple Choice Examination via e-learning platform |or| 100% Multiple Choice Examination via our e-learning platform

Structure of Programme

Month 1 – 3 | Module 1 , Module 2
Month 4 – 5 | Module 3
Month 5 – 6 | Module 4
Month 6 – 7 | Module 5
Month 8 – 9 | Module 6
Month 9 – 10 | Module 7
Month 10 – 11 | Module 8
Month 11 – 12 | Module 9, Module 10, Module 11, Module 12

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