Learning Outcomes: Competences

1. Operate and control the proper pace of the casino games roulette, blackjack and 5 card poker. 
2. Observe, collect and pay bets for casino customers.
3. Maintain high casino standards.
4. Provide a pleasant gaming experience to the casino clients.
5. Demonstrate the casino procedures to open and close tables at the end of a game.
6. Analyze and evaluate the casino games roulette, blackjack, and 5 card poker that are dealt smoothly and professionally according to the rules and casino procedures.
7. Plan work and carry out casino tasks on roulette, blackjack and 5 card poker without detailed instructions.  
8. Adapt well to changing casino procedures, priorities, deadlines and directions.

Learning Outcomes: Knowledge

1. Show an understanding of how to operate and control roulette, blackjack and 5 card poker by following the rules and procedures of a land based casino.
2. Identify roulette, blackjack and 5 card poker payouts.
3. Define the rules and procedures of the casino games.
4. Be proficient in the understanding of working in a casino.
5. Show the understanding of the relationship between the croupier and inspector.

Learning Outcomes: Skills

1. Perform general duties of a croupier.
2. Use mental arithmetic and quick reckoning summations whilst dealing roulette, blackjack and 5 card stud poker.
3. Explain the rules of the casino games to the customers and colleagues.
4. Integrate learning from various casino games / casino procedures. 
5. Complete casino tasks on time and with care.
6. Follow routines and instructions without supervision.
7. Welcome new casino tasks and seek new opportunities for learning new casino games.
8. Investigate and obtain casino gaming information independently.
9. Select appropriate research procedures and uses them effectively.

Learning Outcomes: Competences

1. Host and present live roulette and live blackjack.
2. Operate, present and control the proper pace of the casino games, roulette and blackjack. 
3. Use the body language and facial expressions that communicate well on the video screen to ensure that playing customers enjoy their gaming experience.
4. Deal smoothly and professionally the casino games, roulette and blackjack according to the casino rules and procedures.
5. Set up plans to work and carry out game presentation tasks without detailed instructions.
6. Assist clients and respond to their queries.
7. Engage and entertain online players on the roulette and blackjack table.
8. Deliver an explanation of the rules of the game to the clients.
9. Regularly produce accurate, thorough, professional live dealer game presentations.  
10. Maintain a welcoming and professional body posture in front of the camera.

Learning Outcomes: Knowledge

1. Understand the fundamental importance of hosting and presenting the roulette and blackjack whilst being streamed live through camera. 
2. Understand the rules and procedures of roulette and blackjack
3. Understand to conduct yourself in a friendly manner towards his/her players at the live table.
4. Understand the studio dealer procedures to work in a live studio casino.
5. Obtain a very good understanding of game presenting skills when working in a live studio casino.
6. Obtain a very good understanding of grooming such as how to apply makeup, maintaining a fresh and neat look in front of a camera.
7. Obtain a very good understanding of the body language in front of the camera.
8. Identify the fundamental importance to embrace the online customers whilst performing.
9. Identify positive energy.
10. Understand the importance to attract more players online.   
11. Show an understanding of formal chatting.

Learning Outcomes: Skills

1. Utilize the knowledge and understanding to operate, present and follow the rules of roulette and blackjack in an live studio casino.
2. The leaner is able to use communication skills and social behavior skills whilst interacting with players. 
3. Act as a host and deal roulette and blackjack according to the rules of the games and casino procedures.
4. Apply makeup.
5. Maintain neat hair and nails.  
6. Introduce yourself to the audience (online players).
7. Welcome new players to the roulette and blackjack table.
8. Present and explain the rules of roulette and blackjack to the customers.  
9. Have the right body posture towards the camera on roulette and blackjack.
10. Completes online live casino tasks on time and with care.
11. Follows routines and instructions without supervision.
12. Welcome new casino tasks and seeks new opportunities for learning.
13. Selects appropriate research procedures and uses them effectively.

Learning Outcomes: Competences

1. Express the right body language and facial expressions that communicate well on the video screen to ensure that playing customers enjoy their gaming experience.
2. Be responsible for analyzing and evaluating the importance of communication.
3. Communicate formally with casino customers and fellow employees.
4. Able to be active in problem solving.
5. Provide detailed information to the inspector and pitboss.
6. Have a positive attitude that communicates respect, patience, interest & confidence to the customers.
7. Build a mutual trust with the customer.
8. Deal with challenging customers. 
9. Avoid getting trapped in a negative filter.
10. Identify the consequences of addiction gaming.
11. Identify risks in relation to responsible gaming and regulate a prevention to mitigate them. 
12. Provide responsible gaming information.

Learning Outcomes: Knowledge

1. The learner understands the fundamental importance of communication.
2. Understand challenging customers.
3. Acquire knowledge of different emotions of players.
4. Understand the communication of different clients.  
5. Understand the techniques for managing other’s people anger
6. Understand the fundamental importance of responsible gaming.
7. Have a very good understanding of the signs and symptoms of problem gaming.
8. Understand the consequences of problem gaming.
9. Learn how to find ways to prevent problem gaming. 

Learning Outcomes: Skills

1. Formally chat with customers.
2. Use communication skills and social behavior skills whilst interacting with players. 
3. Determine the type of approach needed to handle an angry customer.
4. How to communicate with players in a gentle and friendly manner and a leading courtesy in order to present the client with the highest level of customer service.
5. Introduce and present himself/ herself to the audience (online players).
6. Listen & understand the customer and fellow employees.
7. Able to operate and follow the rules of roulette and blackjack within the responsible gaming sphere.
8. If the players show signs and symptoms of problem gaming, the learner will notify the higher management to solve the issue and seek help for the player.
9. Able to notice problem gaming.
10. Able to follow the fundamental concepts of responsible gaming.  
11. Create a proactive culture within the whole organization with respect to responsible gaming and duty of care.