• Communicate casino information to all customers and fellow employees in a formal manner;
• Communicate with players in a gentle and friendly manner and a leading courtesy in order to present the client with the highest level of customer service;
• Communicate positively and deliver positive vibes to the potential customers;
• Communicate the main scripts of roulette and blackjack;
• Establish a communication channel with the casino management;
• Suggest possible improvements within a live-studio casino;
• Maintain a dialogue without imposing anything on the customer’s decision;
• Co-operate together with the casino management with the intention of operational progress.

• Carry out casino game presenter duties independently in a live studio casino;
• Adapt to deal new rules and procedures of different live studio casinos;
• Analyze and evaluate the job requirements for performing the job description correctly;
• Identifies specific steps or actions needed to reach goals or to improve;
• Advance in their gaming career;
• Considers all casino information and alternatives before reaching a conclusion.
• Welcomes new casino tasks and seeks new casino learning opportunities.
• Identify and define the Chroma key technology equipment;
• Identify and define the business benefits when operating with the Chroma key technology on a live table;
• Recognize the performance needs when presenting on a casino table in synchronization with the Chroma Key Technology;
• Operate and control the roulette and blackjack at a studio level independently;
• Gain confidence to deliver an entertaining performance in front of the camera;
• Adapt to different internal casino procedures.

• Identify the definition of a land-based casino, live-studio casino and online casino;
• Identify the different environments of land-based casinos and live-studio casinos and what it entails to work in these environments;
• Identify the benefits of the different live studio casino environments;
• Recognize specialized live-studio casino equipment;
• Recognize dedicated tables for online casinos.
• Recognize the responsibilities of a casino croupier and a casino game presenter;
• Recognize the functionalities on the player’s screen;
• Identify the importance of delivering positive energy during a game presentation;
• Recognize vital factors how to become energized;
• Identify the most important factors to engage an audience;
• Identify the importance of impeccable appearance in front of the camera;
• Identify how to maintain active listeners entertained during your game presentation;
• Identify stress management techniques that enables you to feel calm during your game presentation;
• Recognise formal communication;
• Identify how to breath and speak clearly;
• Identify how to handle an angry customer;
• Recognize different type of players;
• Recognize software instructions whilst performing a game presentation;
• Identify the consequences of gambling.

Roulette

1. Identify the roulette wheel and layout;
2. Identify the type of bets and their pay-outs;
3. Identify the technique of how to spin the ball;
4. Identify French bets;
5. Identify the most common picture bets;
6. Identify the racetrack and neighbor bets;
7. Identify hot and cold numbers;
8. Identify the most important factors when holding an introduction in front of a camera;
9. Identify the most important factors when holding a conclusion in front of a camera;
10. Identify the necessary information to describe a winning number in front of the camera;
11. Recognize roulette irregularities;
12. Identify the instructions of the studio’s tailor-made software;
13. Identify the basics of table limits;
14. Recognize the opening and closing of table;
15. Identify the dealing procedures in a studio casino;
16. Recognize the rules of the game;
17. Recognize the customer’s game options available;

Blackjack

1. Recognize the blackjack layout;
2. Identify the type of bets;
3. Identify the pay-outs of the bets;
4. Identify blackjack rules and terminology;
5. Identify the standard shuffle of cards procedure;
6. Identify the game presenter’s and player’s options;
7. Identify the necessary information to describe each player’s hand;
8. Identify the instructions of the studio’s tailor-made software;
9. Recognize the customer’s game options available;
10. Recognize the opening and closing of table;
11. Identify Blackjack irregularities;

1. Utilize the knowledge and understanding to define a land-based casino, live studio casino and an online casino business;
2. Utilize the knowledge and understanding to define the different environments of land-based casinos and live-studio casinos and what it entails to work in these environments;
3. Utilize the knowledge and understanding to define the benefits of the different live studio casino environments;
4. Keep abreast with studio casino operational procedures at EU Level;
5. Define the purpose of the live studio casino equipment to deliver a quality service to their customers;
6. Utilize the knowledge and understanding to define the responsibilities of a casino game presenter;
7. Utilize the knowledge and understanding to maintain an impeccable appearance in front of the camera;
8. Utilize the knowledge and understanding to deliver positive energy during a game presentation;
9. Utilize the knowledge and understanding to keep the audience entertained;
10. Utilize the knowledge and understanding to deliver a clear and effective game presentation;
11. Utilize the knowledge and understanding to deliver a pleasant customer service experience in front of the camera;
12. Utilize the knowledge and understanding to identify compulsive gambling;
13. Create a pro-active culture with respect to responsible gaming within the whole organization;

Roulette

1. Utilize the knowledge and understanding to define the roulette wheel and layout;
2. Utilize the knowledge and understanding to describe the type of bets and their pay-outs;
3. Perform the spinning of the ball;
4. Utilize the knowledge and understanding to describe French bets;
5. Utilize the knowledge and understanding to define the most common picture bets;
6. Utilize the knowledge and understanding to describe the racetrack and neighbor bets;
7. Utilize the knowledge and understanding to describe hot and cold numbers;
8. Utilize the knowledge and understanding to include the most important factors when holding an introduction and conclusion in front of a camera;
9. Utilize the knowledge and understanding to describe the necessary information of a winning number in front of the camera;
10. Perform standard roulette irregularities procedures;
11. Follow the instructions of the studio’s tailor-made software;
12. Utilize the knowledge and understanding to describe the basics of table limits;
13. Perform the opening and closing of table;
14. Perform the dealing procedures in a studio casino;
15. Follow the rules of the game;
16. Utilize the knowledge and understanding to describe the customer’s game options available;

Blackjack

1. Utilize the knowledge and understanding to define the blackjack layout;
2. Utilize the knowledge and understanding to define the type of bets;
3. Utilize the knowledge and understanding to define the pay-outs of the bets;
4. Follow and abide by the blackjack rules;
5. Utilize the knowledge and understanding to define the terminology of blackjack;
6. Utilize the knowledge and understanding to perform the standard shuffle of cards procedure;
7. Utilize the knowledge and understanding to define the game presenter’s and player’s options;
8. Describe the necessary information of each player’s hand;
9. Follow the instructions and interact with the studio’s tailor-made software;
10. Utilize the knowledge and understanding to define the customer’s game options available;
11. Perform the opening and closing of table;
12. Perform the dealing of cards;
13. Perform irregularities procedures of blackjack;

• Analyze and evaluate the difference between a land-based casino, live-studio casino and an online casino business;
• Analyze and evaluate the different environments of land-based casinos and live studio casinos;
• Deliver a game presentation whilst operating roulette at a studio level;
• Deliver a game presentation whilst operating blackjack at a studio level;
• Perform body language and facial expressions that communicate well on the video screen to ensure that playing customers enjoy their gaming experience;
• Provide information regarding live-studio casino games and equipment;
• Analyze and evaluate the reasons why people gamble;
• Identify risks in relation to responsible gaming and regulate a prevention to mitigate them.
• Provide assistance for customers who have online queries;
• Maintain continuous professional career development;
• Perform the opening and closing of tables;
• Carry out casino game presenter duties in a studio casino.

• Appreciate career progress and recognize the casino client’s positive expectations;
• Identify the influencing factors to achieve positive achievements from the casino clients;
• Identify potential customers in a studio casino;
• Identify if the studio’s tailor-made software is functioning correctly;

• Recognize the game presenter’s roulette software created by the live-studio casino;
• Recognize the game presenter’s blackjack software created by the live-studio casino;
• Identify the player’s online options;
• Identify the instructions of the studio casino’s software;
• Analyze and evaluate possible software interaction improvements;