Learning Outcomes | Competences

1. Operate and control the proper pace of the casino game roulette.
2. Operate and control the proper pace of the casino game blackjack.
3. Operate and control the proper pace of the casino game 5 card poker.
4. Observe, collect and pay bets for casino customers.
5. Maintain high casino standards.
6. Provide a pleasant gaming experience to the casino clients.
7. Demonstrate the casino procedures to open and close tables at the end of a game.
8. Analyze and evaluate the casino games roulette, blackjack, and 5 card poker that are dealt smoothly and professionally according to the rules and casino procedures.
9. Encourage and build mutual trust, respect and cooperation among casino staff.
10. Plan work and carry out casino tasks on roulette, blackjack and 5 card poker without detailed instructions.
11. Produce accurate, professional croupier work.
12. Adapts well to changing casino procedures, priorities, deadlines and directions.
13. Notifies supervisor of problems in a timely manner.
14. Analyzes current casino game procedures for possible improvements.

Learning Outcomes | Knowledge

1. Show an understanding of how to operate and control roulette by following the rules and procedures of a land based casino.
2. Show an understanding of how to operate and control blackjack by following the rules and procedures of a land based casino.
3. Show an understanding of how to operate and control 5 card poker by following the rules and procedures of a land based casino.
4. Identify roulette payouts.
5. Identify blackjack payouts.
6. Identify 5 card poker payouts.
7. The student identifies that the games are running smoothly and professionally.
8. Define the rules and procedures of the casino games.
9. Be proficient in the understanding of working in a casino.
10. Show the understanding of the relationship between the croupier and inspector.

Learning Outcomes | Skills

1. Perform general duties of a croupier.
2. The learner is able to use mental arithmetic and quick reckoning summations whilst dealing roulette, blackjack and 5 card stud poker.
3. The learner is able to explain the rules of the casino games to the customers and colleagues.
4. Integrates learning from various casino games / casino procedures.
5. Completes casino tasks on time and with care.
6. Follows routines and instructions without supervision.
7. Welcomes new casino tasks and seeks new opportunities for learning new casino games.
8. Investigates and obtains casino gaming information independently.
9. Selects appropriate research procedures and uses them effectively.

Learning Outcomes | Specific Learner Skills

1. Inspect cards for damaged or marked cards.
2. Appreciate croupier progress and recognise the client’s positive expectations.
3. Identify the influencing factors to achieve positive achievements from the casino clients.
4. Evaluate the casino game to suit the best value for the croupier’s hand against the client’s hand.
5. Keep the inspector informed if a particular situation arises.

Learning Outcomes | Digital Skills and Competences

1. Establish a communication channel with the inspector.
2. Pay attention to the customer’s requests.
3. Maintain a dialogue without imposing anything on the customer’s decision.
4. Co-operate with the inspector and pitboss.

Total Learning Hours

Contact hours: 15
Supervised Placement and Practice Hours: 210
Study Hours: 120
Assessment Hours: 5
Total Learning Hours: 350

Teaching, Learning and Assessment Procedures

The mode of teaching consists of practical sessions and lecturers. The mode of assessment consists of practical one to one assessment and written examination.

Learning Outcomes | Competences

1. Host and present live roulette and live blackjack.
2. The learner is able to operate, present and control the proper pace of the casino games, roulette and blackjack.
3. Able to use the body language and facial expressions that communicate well on the video screen to ensure that playing customers enjoy their gaming experience.
4. Deal smoothly and professionally the casino games, roulette and blackjack according to the casino rules and procedures.
5. Set up plans to work and carry out game presentation tasks without detailed instructions.
6. Assist clients and respond to their queries.
7. Engage and entertain online players on the roulette and blackjack table.
8. Deliver an explanation of the rules of the game to the clients.
9. Regularly produce accurate, thorough, professional live dealer game presentations.
10. Maintain continuous professional development.

Learning Outcomes | Knowledge

1. The learner understands the fundamental importance of hosting and presenting the roulette and blackjack whilst being streamed live through camera.
2. Understands the rules and procedures of roulette and blackjack
3. Understand to conduct himself/herself in a friendly manner towards his/her players at the live table.
4. Understand the studio dealer procedures to work in a live studio casino.
5. Obtain a very good understanding of game presenting skills when working in a live studio casino.
6. Obtain a very good understanding of grooming such as how to apply makeup, maintaining a fresh and neat look in front of a camera.
7. Obtain a very good understanding of the body language in front of the camera.
8. Identify the fundamental importance to embrace the online customers whilst performing.
9. Identify positive energy.
10. Understand the importance to attract more players online.
11. Show an understanding of formal chatting.

Learning Outcomes | Skills

1. Utilise the knowledge and understanding to operate, present and follow the rules of roulette and blackjack in an live studio
2. The leaner is able to use communication skills and social behaviour skills whilst interacting with players.
3. Act as a host and deal roulette and blackjack according to the rules of the games and casino procedures.
4. Apply makeup.
5. Maintain neat hair and nails.
6. Introduce himself/herself to the audience (online players).
7. Welcome new players to the roulette and blackjack table.
8. Present and explain the rules of roulette and blackjack to the customers.
9. Have the right body posture towards the camera on roulette and blackjack.
10. Completes online live casino tasks on time and with care.
11. Follows routines and instructions without supervision.
12. Welcomes new casino tasks and seeks new opportunities for learning.

Learning Outcomes | Module Specific Learner Skills

1. The learner confidently and correctly explains to his/her customers the rules of roulette and blackjack.
2. The learner confidently and smoothly deals live roulette and blackjack to his/her customers.
3. The learner thinks and re thinks before answering the correct answer to the customers.
4. Identify the influencing factors to achieve positive achievements from the players.

Total Learning Hours

Contact Hours: 2
Supervised Placement and Practice Hours: 34
Self-Study Hours: 13
Assessment Hours: 1
Total Learning Hours: 50

Teaching, Learning and Assessment Procedures

The mode of teaching consists of practical sessions and lecturers. The mode of assessment consists of practical one to one assessment.

Learning Outcomes | Competences

1. Express the right body language and facial expressions that communicate well on the video screen to ensure that playing customers enjoy their gaming experience.
2. Be responsible for analyzing and evaluating the importance of communication.
3. Communicate formally with casino customers and fellow employees.
4. Able to be active in problem solving.
5. Provide detailed information to the inspector and pitboss.
6. Have a positive attitude that communicates respect, patience, interest & confidence to the customers.
7. Build a mutual trust with the customer.
8. Deal with challenging customers.
9. Avoid getting trapped in a negative filter.
10. Identify the consequences of addiction gaming.
11. Identify risks in relation to responsible gaming and regulate a prevention to mitigate them.

Learning Outcomes | Knowledge

1. The learner understands the fundamental importance of communication.
2. Understand challenging customers.
3. Acquire knowledge of different emotions of players.
4. Understand the communication of different clients.
5. Understand the techniques for managing other’s people anger
6. Understand the fundamental importance of responsible gaming.
7. Have a very good understanding of the signs and symptoms of problem gaming.
8. Understand the consequences of problem gaming. 

Learning Outcomes | Skills

1. Formally chat with customers.
2. Students are able to use communication skills and social behaviour skills whilst interacting with players.
3. Determine the type of approach needed to handle an angry customer.
4. Learn how to communicate with players in a gentle and friendly manner and a leading courtesy in order to present the client with the highest level of customer service.
5. The student is able to introduce and present himself/ herself to the audience (online players).
6. Able to listen & understand the customer and fellow employees.
7. Able to operate and follow the rules of roulette and blackjack within the responsible gaming sphere.
8. If the players show signs and symptoms of problem gaming, the learner will notify the higher management to solve the issue and seek help for the player.
9. Able to notice problem gaming.
10. Able to follow the fundamental concepts of responsible gaming.

Learning Outcomes | Module Specific Learner Skills

1. Confidentaly describe the correct game information to all customers.
2. Gathers all relevant information about the customer’s attitude on the casino table before judgements are made.
3. Able to maintain high levels of integrity in making judgments.
4. Forms casino judgments on facts and not opinions.
5. Analyse and describe different online error procedures to all customers and higher managment.
6. Analyzing, understanding and dealing with challenging customers.
7. Advices the higher management to block the user from chatting if the user misuse the chat facility.
8. Dealing with different types of players, their differing expectations and their behaviour.

Learning Outcomes | Module Specific Digital Skills and Competences

1. Communicate casino information to customers and colleagues.
2. Maintain a dialogue without imposing anything on the customer’s decision.
3. Communicate information effectively, courteously and politely to the customer, inspector and pitboss.

Total Learning Hours

Contact hours: 10
Supervised Placement and Practice Hours: 0
Self-Study Hours: 14
Assessment Hours: 1

25 hours

Teaching, Learning and Assessment Procedures

The mode of teaching consists of lecturers. The mode of assessment consists of written examination.