The mode of teaching consists of practical sessions and lectures. The mode of assessment consists of practical one to one assessments and written examinations.
Learners will be given the opportunity to have theoretical class sessions and class sessions with the use of presentation. 3 lessons: 3 hrs 20 min each lesson OR This module shall also be taught through the use of online provision of the content. Learners will be able to interact with a video as well as written content which can be accessed at any time. The content provides detailed information about the respective module. Written test: Multiple Choice of 27 questions OR Assessed through the Online Platform by either 1 of the 2 methods below: 1. 100% multiple choice exam on the online platform 11. Customer Care: Multiple Choice Exam A Description: Section A consist of 10 Multiple Choice questions. Or 2. This module shall be assessed through the use of 1 assignment (50%) as well as 1 final Multiple Choice Exam at the end of the module (50%) which are: 11. Customer Care – Assignment A (50%) Description: The Assignments are based on a set of questions which require short answers. Hence, the word count is not applicable for this module. 11.Customer Care: Multiple Choice Exam A (50%) Description: Section A consist of 10 Multiple Choice questions.